United Bulgarian Bank - UBB Call Centre

UBB Call Centre

Phone numbers

UBB Call Centre

Welcome to the new UBB call center at 0700 117 17. At 0700 117 17 you can call and have answers to all your questions concerning UBB retail products

How to get the information you need?

Call 0700 117 17
Listen to the welcoming message

Press button 1 - for detailed information about bank products you use

Press button 2 - for general info about UBB retail products

Press button 3 – for lost or stolen card press 3

Press button 4 - if you are trade-partner of UBB

Press button 6 - for English

Press button 7 - for UBB mutual funds information

You have pressed 1

You are client of UBB and you need detailed information about products you use. After pressing 1 enter your EGN number and press #, after that you will be connected to an operator who will ask you 3 casual questions from your client card and will serve you.

What kind of information can you get?

Credit cards:

last statement
transactions after last statement
pending transactions
status of the card
fraud compliance procedures
procedures for blocked cards
type of repayment and repayment account
status of application for credit card
date, when the new card is ready for pick up

You can also change:

ways of payment of your statement
repayment account of your statement
address for your statement

Debit and credit cards:

request for new PIN code or new plastic
detailed transactions info
status of your card

Loans:

status of your application
amount due
deadline of payment
rest of the loan

Deposits and savings:

balance
interests
date of payment
transactions

You have pressed 2 and you need general information

After pressing 2 you will be connected to an operator and you can get information about:

How, where and at what conditions you can apply for loans or credit card
How, where and at what conditions you can open a saving, deposit, demand accounts
Exchange rates
Interests, taxes and commissions about different products
all actual promotions of the bank
addresses and telephones of UBB’s branches
places with ATMs of the bank
all sales partners of UBB

You have pressed 3

You want to announce lost or stolen card. You have to enter your EGN number, press # and you will be connected to operator.

You have pressed 4

You are connected to an operator who will serve you only if you are employee of trade –partner of UBB

You have pressed 6 for English

You have pressed 7 for UBB mutual funds information

By calling 0 700 117 17 you:

you save time- there’s no need to wait in the bank branches to get information
you receive personal and actual information about all retail products of UBB
you get a fast and precise answer to all your questions

On 0 700 117 17 you may call:

for general information you may call every day between 9 and 21 hour
for blocking your card and for urgent cases 0-24 hours
for business clients of electronic banking, every working day between 8.30 and 17 hour

Your call on 0700 117 17 cost as an usual town call, no matter if you are in Bulgaria or abroad, no matter if call from an normal or a mobile telephone