Any questions?
How much time do I need to start an investment plan via my mobile device?
It usually needs up to 11 minutes to complete the process.
What do I need in order to start a systematic investment plan via UBB Mobile?
In order to start the process you need to meet several basic requirements:
- To be a Bulgarian citizen aged over 18
- To be a holder of a valid ID card
- To have a mobile device with either Android or iOS operating system
- To have access to Internet via your mobile device
- To be an existing client of UBB
How much would it cost me to use the UBB Mobile app?
Use of the UBB Mobile app is utterly free of charge.
What are the process-related steps?
- Confirm fund
UBB ExpertEase Dynamic Balanced Fund in BGN or EUR - read the Key Information Document for Investors.
- Set Plan Parameters
Select an amount, which you will allocate each month, the date on which you will invest, an account from which the funds will be deducted. Give your dream a name – travel, peace of mind upon retirement, education
- Read and confirm documents
Take a look at the projected expenses, the fund-related documents, the General Terms, the Tariff and the Agreement
- Sign the documents
You can sign with a click, fingerprint, face recognition or a PIN code.
Whom should I refer to upon problems in the process?
You can obtain immediate assistance by calling us at *7171 or 0700 117 17 or by visiting a UBB branch of your convenience. You can see all branches here.
I have started my systematic investment plan in UBB Mobile. Can I fully cancel it, should I wish to do so?
Yes, if you have requested your investment plan via UBB Mobile, you can also cancel it there.
I need the funds from my investment. Can I request those via UBB Mobile?
Presently there is no unit redemption option via UBB Mobile. You may request full or partial redemption of your investment by visiting a convenient for you branch of UBB.
What functionalities and options does UBB Mobile offer?
You pay quickly and conveniently your utility bills, you order fund transfers to account, you monitor your available balance and transactions history, take advantage of the special offers for banking products and services we have made for you. This is only a small part of the functionalities, accessible via UBB Mobile. You can read all about UBB Mobile here.
How can I make changes to the parameters and stop my contributions to my systematic investment plan (SIP)?
- If you have set up your systematic investment plan (SIP) via UBB Mobile in UBB ExpertEase Dynamic Balanced in BGN or EUR, you can do it fully digitally via the app.
- If you have set up your systematic investment plan (SIP) in a branch, you can make changes to the parameters and stop contributions in a branch.