At UBB we share values such as trust, equity and inclusion, by taking responsibility to our employees and to the society extremely seriously. We strive to be a role model by encouraging open dialogue and collaboration and by creating an environment where every employee feels heard and appreciated.

At UBB we firmly believe that people are our greatest asset and the driving force for our company to pursue the excellence we have been striving for. The company is convinced that the ultimate goal must always be meaningful and in sync with our company core values. We will be happy if you would share your uniqueness and become part of our team, where together to be First!

Join Our Team and Help Shape the Future of Data-Driven Banking

If you have:

• Bachelor’s or Master’s degree in Business, IT, Communications, or a related field.

• At least 2 years of experience in digital technologies, virtual assistants/chatbots, or IT/product roles.

• Practical experience in conversation design, creating dialogue flows, and working with NLP/NLU systems.

• Solid understanding of Agile, KANBAN, and LEAN methodologies.

• Excellent command of English, with strong communication and problem-solving skills.

• High computer literacy and good knowledge of UX/UI principles.

• Good knowledge in Python

• Excellent knowledge in LLMs

• Strong planning and organizational skills, with the ability to manage multiple priorities in a dynamic environment.

• Excellent command of the English language, both written and spoken

And you’re excited to:

• Shape Conversational Experiences – Design and implement smart, intuitive bots by building and refining conversational flows and LLM prompts.

• Champion Quality – Dive into testing to ensure every response is accurate, consistent, and aligned with the right tone and facts.

• Solve Complex Challenges – Troubleshoot and optimize prompt templates, workflows, and agent logic to deliver seamless interactions.

• Bring Business Vision to Life – Make sure the bot speaks in the company’s voice and reflects its goals and values in every conversation.

• Drive Continuous Improvement – Set up feedback loops, track performance metrics, and push for better accuracy, speed, and user satisfaction.

• Collaborate and Innovate – Work hand-in-hand with developers, engineers, and product managers to keep the bot reliable, scalable, and cutting-edge.

You will find:

• Excellent opportunities for professional and career development in one of the leading banks in Bulgaria

• Competitive remuneration that recognizes your contribution

• Continuous learning opportunities to further develop your professional skills and competencies

• Preferential conditions for bank products and services

• Additional health insurance for extra security

• Life/Accident Insurance

• Food vouchers – 100 BGN monthly

• A referral program rewarding you for recommending great talent

• Special bonuses for significant life events

• A hybrid working model and flexible working hours

• 25 days of annual paid leave

• A sport card to support your wellbeing

• Participation in a solidarity fund that assists employees and their families when needed

Share your future with us!

Only shortlisted applicants will be invited for an interview. Confidentiality is guaranteed and the submitted data are under special protection in line with the Law on Personal Data Protection.