Dear clients,

Herewith we would like to inform you that as of January 2021 Raiffeisenbank (Bulgaria) EAD introducing changes in the execution of bill payments.

Raiffeisenbank (Bulgaria) EAD will continue to execute automatically payments of its existing customer to utility service providers through an intermediary with which the Bank has a contract. The change aims to improve the automatic payment of utility service offered so far and to give Raiffeisen ONLINE customers the ability to monitor and manage their bill payments and subscription plans via Raiffeisen ONLINE.

Current clients using the Utility Payments to Service Provider, which are affected from the stated changes are entitled to inform in written form Raiffeisenbank (Bulgaria) EAD at any Bank`s branch for their disagreement with the changes, which will lead to termination of the automatic payment of utilities without having to pay any expenses and / or other compensation commissions in reference to the termination.

For further information about the changes, please contact the employees at Raiffeisenbank`s branches and / or on the phone numbers of Raiffeisen Call Center:

• 0700 10 000 (Vivacom) – at the price of a city call
• 17 21 (A1 and Telenor) – with no increase of the fee

Sincerely yours,
Raiffeisenbank (Bulgaria) EAD