Dear Customers,

We would like to inform you that in order to improve the quality of our services in the period from 17:00 on 20.10.2023 to 22:00 on 22.10.2023. there will be a technical suspension of the mobile applications UBB Mobile and KBC Mobile Bulgaria, as well as online banking UBB Online and KBC Online Bulgaria. This means that they will not be available to you.

On Friday – 20.10.2023 - our branches will be open with customers until 17:00, and will not be open over the weekend.

During this period it will not be possible to make money transfers and payments between own accounts and to third parties. Your payments ordered on the Friday before 17:00 will be duly processed.

All card transactions - ATM withdrawals and deposits, in-store payments and online purchases, use of digital wallets - will be fully accessible to you.

Just in case, we advise you to ensure you have sufficient funds in your card accounts before the technical suspension. These transactions will be reflected in the first business days after the weekend.

Also all payments at POS terminals in physical and online shops will be processed as usual.

We apologize for the inconvenience!

Sincerely,

The UBB team